Qualifications
Quality and service management
ISO-certified management systems, ITIL 4 service management and 3CX unified communications.
2 certifications
ISO management systems
Certified management systems for process reliability, service quality and safe working standards.
| Certification | What it covers |
|---|---|
| ISO 9001:2015 | Quality management system (QMS): auditable processes, quality control and continuous improvement in IT service operations |
| ISO 45001:2018 | Occupational health and safety management system (OHSMS): standardised health and safety at work |
5 certifications
ITIL IT service management
Service delivery, incident, problem and change management to international best practice.
| Certification | What it covers |
|---|---|
| ITIL 4 Foundation | Fundamentals of modern IT services and the service value system |
| ITIL 4 Specialist | Create, Deliver & Support, Drive Stakeholder Value and High-Velocity IT |
| ITIL 4 Managing Professional (MP) | Path for IT managers running end-to-end IT services |
| ITIL 4 Strategic Leader (SL) | Aligning IT and digital initiatives with business goals |
| ITIL 4 Master | Highest ITIL level, validating practical service excellence |
2 certifications
3CX unified communications
Telephony infrastructure, VoIP, SIP trunking and unified collaboration.
| Certification | What it covers |
|---|---|
| 3CX Intermediate Engineer | Installation, SIP configuration, extensions and firewall routing for 3CX phone systems |
| 3CX Advanced Engineer | VoIP architecture, call queues, IVR, routing profiles, Microsoft Teams integration and troubleshooting |
Certifications are held by individual engineers and specialists in our team. Ask us which certifications are available for your project.
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