Email · Live chat
Email and live chat support, answered on time
Written support for your customers. Our agents answer emails and live chats in your tone, with templates you approve.
What your team takes on
- Shared inbox and ticket handling
- Live chat on your website or shop
- Social media messages on request
- Reply templates and macros, maintained with you
- Daily or weekly summary of top topics
Typical setup
- Team size
- from 1 agent
- Hours
- your office hours or 24/7
- Tools
- Zendesk, Intercom, Freshchat, Gmail, Outlook and others
- Targets
- first-response time you set
Good fit if
Customers write to you more than they call and response times are slipping.
How we start
We agree the tasks, hours and tools with you, send you matching profiles and onboard the team on your systems. Read how it works.
Where we serve
We run email & chat support teams for clients in Germany, United Kingdom, France, Italy, Spain and Turkey.
Next step
Ready to build your team?
Tell us what you need. We reply within one business day.