Tickets · 1st level
Help desk outsourcing for first-level tickets
We take the first contact off your engineers. Our agents log, categorise and solve standard requests and escalate the rest with a clean ticket.
What your team takes on
- Ticket intake by phone, email, chat and portal
- Password resets, account unlocks and access requests
- Standard software and printer problems
- Categorisation, prioritisation and clean escalation
- Knowledge base upkeep from solved tickets
Typical setup
- Team size
- from 2 agents
- Hours
- your office hours or 24/7
- Tools
- Jira, Zendesk, Freshdesk, OTRS or your own system
- Targets
- response and solution times you set
Good fit if
Your engineers spend too much time on simple requests and you want a steady first line.
How we start
We agree the tasks, hours and tools with you, send you matching profiles and onboard the team on your systems. Read how it works.
Where we serve
We run help desk teams for clients in Germany, United Kingdom, France, Italy, Spain and Turkey.
Next step
Ready to build your team?
Tell us what you need. We reply within one business day.