IT · 2nd level
IT support outsourcing with a dedicated team
Second-level IT support for your own staff or for your customers. Your engineers work from our Cairo office, in your ticket system and to your procedures.
What your team takes on
- User and workstation support for Windows, macOS and Microsoft 365
- Server, network and firewall administration under your change process
- Monitoring, patching and backup checks with documented handover
- Escalation to your own specialists or to the vendor
- On-call cover outside your office hours
Typical setup
- Team size
- from 1 engineer
- Hours
- your office hours, extended or 24/7
- Tools
- your ticket system, RMM and remote access
- Reporting
- weekly or monthly, agreed KPIs
Good fit if
You run an IT service company or an internal IT department and need more hands without hiring locally.
How we start
We agree the tasks, hours and tools with you, send you matching profiles and onboard the team on your systems. Read how it works.
Where we serve
We run it support teams for clients in Germany, United Kingdom, France, Italy, Spain and Turkey.
Next step
Ready to build your team?
Tell us what you need. We reply within one business day.