Cairo · Operations
Your dedicated team
Real people, clear responsibilities and direct communication.
IT outsourcing from Cairo for Europe
Your support team works from Cairo. It runs on your office hours.
We provide dedicated specialists for IT support, help desk, customer service and web development to companies in Germany, the UK, France, Italy, Spain and Turkey. Selected to your criteria, working in your tools, managed by one team you can call.
8,000+specialists in our network
±2 hmax. time difference to Europe
24/7coverage on request
Services
Seven services, one point of contact
IT · 2nd level
IT Support
Technical support for your company or your customers. Build a team that is yours.
Learn more →Tickets · 1st levelHelp Desk
Trained technical agents working your help desk in the ticket system you already use.
Learn more →Phone · 24/7Call Center
Inbound and outbound calls handled by a dedicated agent team, around the clock if needed.
Learn more →Email · Live chatEmail & Chat Support
Customer requests by email and web chat, answered quickly and documented properly.
Learn more →PHP · WordPress · ShopWeb Development
Full-stack, WordPress, Joomla and online shops. A web team that fits your workflow.
Learn more →Entry · MaintenanceData Entry
Data entry, master data maintenance and digitisation by dedicated staff.
Learn more →Your brand · your toneCustomer Support
Our staff look after your customers in your name and your tone of voice.
Learn more →CustomSomething else?
Describe the task. We will tell you honestly whether we can staff it.
Ask us →Inside Compucologne
People, infrastructure and teamwork in Cairo
A dedicated team, professional working environments and the infrastructure to support customers across Europe.
Infrastructure
Reliable technology
Professional IT environments for dependable service.
People · Collaboration
One team, shared goals
Specialists working together for your customers.
Markets
Supporting clients across Europe
Cairo sits between Western Europe and Istanbul. Your team’s working day overlaps almost completely with yours.
How it works
From first call to a running team
Define the role
We agree tasks, language, working hours and tools with you.
Select your people
You receive matching profiles and can interview candidates yourself.
Onboard
Your team learns your products, processes and systems.
Run and steer
Your team works for you. We handle workplace, hardware and cover for absences.
Why Compucologne
European standards, Egyptian talent
You agree terms and settle invoices with one company. Your team works from our office in Cairo.
Direct line to your team
You and your customers reach the people who work for you, not an anonymous queue.
Same working day
Cairo is one to two hours from every market we serve.
Dedicated staff, not a pool
You work with the same people every day.
Clear contracts
Written agreements on scope, confidentiality and data protection.
Credentials
Certifications in our team
Our staff hold certifications from the leading vendors. See the full list.
MicrosoftAzure · Dynamics 365
VMwareVCP · VCAP · VCDX
CiscoCCT to CCAr
Check PointCCSA · CCSE
HPE · ArubaACSA to ACMX
Palo AltoPCNSA · PCNSE
Red HatRHCSA to RHCA
FortinetNSE 4 · FCP
SophosAdmin · Engineer
VeeamVMCE · VMCA
Pen testingCEH · OSCP · GPEN
ITIL 4Foundation to Master
ISO 9001:2015ISO 45001:20183CX Advanced Engineer
Contact
Tell us what team you need
You will hear back from us within one business day.
Phone+20 2 26922 234
Emailoffshore@compucologne.com
OfficeGroup 90, Building 5, Apt 12
Al Rehab City, New Cairo
Egypt
Al Rehab City, New Cairo
Egypt